Our medical services are primarily aimed at travelers or expats, although anyone can schedule a medical consultation.
The telemedicine option allows you to access this advice from anywhere in the world, with the flexibility of scheduling, saving time on waiting and travel expenses.
You can check the 'Services' section for the available consultation modalities.
In addition to traveler's medicine consultations for pre-travel advice, we also offer more specialized consultations tailored to other traveler's needs.

We do not provide guidance via email. The telemedicine traveler's consultation operates exclusively in real-time, with simultaneous video interaction between the doctor and the traveler, just like an in-person consultation.

The traveler's consultation takes place through video conferencing with the doctor. This option allows you to have the consultation from the comfort of your home or workplace, in a convenient and cost-effective manner, without the need for travel or time constraints. We recommend choosing a quiet and peaceful location, ensuring the confidentiality of the information you share with the doctor, and having a stable internet connection.

After the consultation, the medical prescription will be immediately sent to you via email and/or message so that you can pick it up at the nearest pharmacy.
Please be aware the prescriptions are only available in Portugal.

If you need vaccines, the doctor will issue a medical prescription with which the traveler can acquire and administer vaccines at the pharmacy or health center (for vaccines available in community pharmacies) or at the international vaccination center for the administration of the yellow fever vaccine, if recommended. The doctor will assist you in identifying the nearest center. Since you already have the prescription and only need vaccination, the rest of the process will be expedited.

Please be aware the prescriptions are only available in Portugal.

After the consultation, the medical prescription will be immediately sent to you via email, along with information on the nearest suitable international vaccination center. The center will issue the International Certificate of Vaccination for required vaccines in border controls (e.g., yellow fever vaccine, polio vaccine, meningococcal meningitis vaccine) and record other vaccines in your Individual Health Record.

Appointment bookings are available 24 hours a day. Consultations are conducted from 7:00 AM to 11:00 PM (Lisbon timezone GMT/UTC: +00:00 hours), based on the availability displayed on the scheduling platform.
If you require a specific time, you can request the possibility of an additional appointment through our contacts (via email or WhatsApp).

It is essential for the traveler or legal guardian to provide all information regarding: travel itinerary, including destinations, departure date, and expected duration of stay; health history, including vaccination record, regular medication, and weight; identification documents, including the National Health Service (SNS) user number. If you do not have your vaccination record, you can obtain a copy of your record on the national health portal or through the SNS24 app.

As nossas consultas são realizadas online, através da plataforma zoom.

Como tal, para realizar a consulta, basta ter acesso a um dispositivo móvel com acesso à internet de forma estável, câmera e microfone.

Para uma melhor experiência, recomendamos que instale a plataforma zoom no seu dispositivo.

The services are intended for individuals, aged one year or older, fluent in Portuguese, Spanish, or English. Individuals under the age of 18 must be accompanied by a legal guardian.

Please note that all the medical prescriptions are only valid in Portugal.

The Traveler's Consultation is conducted by doctors certified in Traveler's Health, based on the latest recommendations from the World Health Organization, the Centers for Disease Control and Prevention, and other health worldwide authorities. They are also professionals with extensive personal travel experience and diverse backgrounds, which will be an added value.

The safeguarding of the confidentiality and security of traveler data is a legal and ethical obligation. Any information collected by the portal, such as email address, will never be shared, transferred, or sold to third parties, except when required by law.

At the moment, we do not have any agreements. However, we do have discounts available for our partners.